Personal Data Protection Notice

Last updated: 8 November 2026

This notice is given under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”) by Günalsan Pompa (“HUGEPUMP”, “the Company”) about the personal data processed through the hugepump.com website and its forms, quote list and Product Assistant.

1. Data controller

Günalsan Pompa
Osmangazi Mah. 3142 Sok. No:2, 34518 Esenyurt / Istanbul, Türkiye
E-mail: satis@gunalsanpompa.com · Phone: +90 212 613 41 42

2. Personal data we process

Identity and contact: name, company, job title, phone, e-mail, city/country.
Request details: products and quantities in your quote list, your message, your application details (fluid, flow, head, temperature and similar), dealer applications and CAD/document requests.
Product Assistant: what you write in the chat and the products suggested to you; if you fill in the contact form, the whole chat is stored with your request.
Security: a one-way (irreversible) hash of your IP address, browser information, the page and time of a submission, and technical signals used to tell spam from real requests.

The website uses no advertising or visitor-tracking (analytics) cookies. See the Cookie Policy.

3. Purposes

Receiving, assessing and answering your quote, information, document and dealer requests,
Finding the right product for your application and preparing a quote,
Contacting you about your request and providing pre- and after-sales support,
Keeping the website and its forms secure and preventing abuse and spam,
Meeting our legal obligations and requests of competent authorities.

4. Legal grounds

Your data is processed on the grounds in Article 5 KVKK: it is directly necessary for entering into or performing a contract (quotes and orders, Art. 5/2-c); for compliance with our legal obligations (Art. 5/2-ç); for establishing, exercising or defending a right (Art. 5/2-e); and for our legitimate interests, provided your fundamental rights are not harmed (website security, spam prevention, answering your request, Art. 5/2-f). Marketing messages such as newsletters are only sent with your separate consent.

5. How we collect it

Electronically and automatically, from you, when you use the forms, the quote list and the Product Assistant on the website.

6. Transfers

Service providers: website hosting, content delivery and security (Cloudflare), e-mail delivery and — when the Product Assistant's AI feature is on — the AI service that interprets what you write. Some of these providers have servers outside Türkiye; such transfers are made with the safeguards in Article 9 KVKK (e.g. standard contracts).
Sales and service partners: if your request will be handled by our authorised dealer in your region, only what is needed to answer it.
Competent public authorities: where the law requires.

We never sell your personal data or share it with third parties for advertising.

7. Retention

Request and quote records are kept for as long as the business relationship and possible disputes require, at most 10 years; requests that do not lead to a quote or business are deleted or anonymised after 2 years. Technical security records are kept for at most 1 year. After that, data is deleted, destroyed or anonymised.

8. Your rights

Under Article 11 KVKK you may ask whether your data is processed and request information about it; learn the purpose of processing and whether it is used accordingly; know the third parties in Türkiye or abroad it is transferred to; ask for incomplete or inaccurate data to be corrected and, under Article 7, for it to be erased or destroyed, and for these steps to be notified to the recipients; object to a result against you arising solely from automated analysis; and claim compensation for damage caused by unlawful processing.

9. How to apply

Send your request with information that identifies you in writing to our address above, or by registered e-mail (KEP), secure e-signature or from the e-mail address you previously gave us to satis@gunalsanpompa.com. We answer free of charge within 30 days at the latest; if the request involves an additional cost, the fee set by the Personal Data Protection Board may be charged.

This English text is provided for information; the Turkish version prevails.